Learns over time
The Dyson V11™ battery and monitoring system work together to gauge how much run time is remaining.
This is displayed on the machine's LCD screen. The system calculates run time using an algorithm that ‘learns’ how your machine works over time, with the algorithm increasing in accuracy with use. The actual run time of your machine remains unaffected while the algorithm learns to more accurately gauge remaining power.
Charging your vacuum
It's important to fully charge your machine and any additional click-in batteries as soon as you open the box, and after every clean. This helps to improve the algorithm's accuracy. The battery is designed to be left on charge permanently, so that it is fully charged when it's next used. Once the battery is fully charged it will only use a very small amount of electricity to ensure that it's ready to go when you need it.
All batteries may vary during their lifetime. Run time can be affected by the cleaning mode you use and the different power draw on varied surfaces. For example, long-pile carpets will draw more power than short pile.
How to swap your click-in battery
The latest Dyson V11™ vacuums use a click-in battery. To swap your click-in battery, press the red battery release button and pull the battery away from the handle. We recommend alternating and charging all click-in batteries regularly to prolong battery health.
Additional batteries are available to buy separately.
Learn more about Dyson V11™ vacuums
Best price policy
With Dyson Best Price Policy, we want you to be confident that you are getting the best value.
Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from www.dyson.ae
Just contact our Customer Service team on 600532395, if you find the same model advertised at a lower price by any Qualifying Retailer, we'll match it and refund the difference.
- Product must be the same model as on the Dyson UAE website and must be live and in stock with the qualifying retailer as well.
- Product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products as well as products available for purchase at a Dyson warehouse sale are excluded.
- Satisfactory proof of current advertised price by a Qualifying Retailer is required (e.g flyer, catalogue, website, URL, email) & must be verifiable and in AED only. Verbal and written offers are excluded.
- Qualifying Retailers are the following retailers, located in UAE: Carrefour, Emax, Jumbo Electronics, Sephora, Namshi, Mumzworld, Sharaf DG, Virgin Megastore, Ounass, Amazon, Noon, Ace Hardware. Other Qualifying Retailers may be added by Dyson from time to time by updating this section of the website.
- Refunds will be processed by our Customer Service team within 14 working days.
- Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.
- The Dyson Best Price Policy cannot be used in conjunction with any other offer like members-only offers, corporate reward program or employee discounts.
Money back guarantee
Terms & Conditions
Dyson’s money back guarantee applies to products purchased on Dyson’s UAE website at www.dyson.ae.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund strictly within 14 days of receiving your product by contacting our Dyson Concierge team on the below details:
• Phone: 600532395
• Email: email@example.com
"Our delivery and collection team adheres to all social distancing guidelines. You must return products in their original packaging with all included accessories and additional products (if any). If you damage or misuse products or fail to take proper care of them, we will not be able to accept returns.
Free 2 day shipping
Currently, we only deliver within the United Arab Emirates.
We’ll have the orders delivered to you in 2 days for FREE. Terms & Conditions apply; please refer to the following link for more information: https://www.dyson.ae/en-AE/footer-primary-links/delivery-details.
2 year warranty
We offer a guarantee on parts and labour for two years on cordless vacuum cleaners, hair dryers, hair stylers and air purifiers.
Please visit the following link for more information about the guarantee terms & conditions: https://www.dyson.ae/en-AE/footer-primary-links/warranty-terms.