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Best price policy
With Dyson Best Price Policy, we want you to be confident that you are getting the best value.
Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from www.dyson.ae
Just contact our Customer Service team on 600532395, if you find the same model advertised at a lower price by any Qualifying Retailer, we'll match it and refund the difference.
- Product must be the same model as on the Dyson UAE website and must be live and in stock with the qualifying retailer as well.
- Product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products as well as products available for purchase at a Dyson warehouse sale are excluded.
- Satisfactory proof of current advertised price by a Qualifying Retailer is required (e.g flyer, catalogue, website, URL, email) & must be verifiable and in AED only. Verbal and written offers are excluded.
- Qualifying Retailers are the following retailers, located in UAE: Carrefour, Emax, Jumbo Electronics, Sephora, Namshi, Mumzworld, Sharaf DG, Virgin Megastore, Ounass, Amazon, Noon, Ace Hardware. Other Qualifying Retailers may be added by Dyson from time to time by updating this section of the website.
- Refunds will be processed by our Customer Service team within 14 working days.
- Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.
- The Dyson Best Price Policy cannot be used in conjunction with any other offer like members-only offers, corporate reward program or employee discounts.
Money back guarantee
Terms & Conditions
Dyson’s money back guarantee applies to products purchased on Dyson’s UAE website at www.dyson.ae.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund strictly within 14 days of receiving your product by contacting our Dyson Concierge team on the below details:
• Phone: 600532395
• Email: support.uae@dyson.com
"Our delivery and collection team adheres to all social distancing guidelines.
You must return products in their original packaging with all included accessories and additional products (if any). If you damage or misuse products or fail to take proper care of them, we will not be able to accept returns. "
Free 2 day shipping
Currently, we only deliver within the United Arab Emirates.
Speak to a Dyson Expert on 0800 345 7788. Our Dyson for Business UK-based helpline is open 9.00am-5.30pm Monday to Thursday and 9.00am-4.30pm on Friday, closed Saturday and Sunday.
Choose a monthly instalment plan with your preference through the service offered by your respective bank. Some banks in the UAE will provide options of 0% instalments plans on your purchase.
How does it work?
Step 1: Select instalments as a payment method at checkout
Step 2: Choose from the instalment plan options the option that suits your preference & the issuing bank of your credit card
Step 3: Enter your credit card details
Step 4: Confirm and proceed with the checkout
Note: The instalment plan is a service provided by your bank and not offered by Dyson or its affiliates in the UAE. For any inquiries about the instalment plan, please get in touch with your credit card issuing bank.
Free 2 day shipping
Currently, we only deliver within the United Arab Emirates.
We’ll have the orders delivered to you in 2 days for FREE. Terms & Conditions apply; please refer to the following link for more information: https://www.dyson.ae/en-AE/footer-primary-links/delivery-details
14-day money back guarantee
14-Day Money Back Guarantee Terms & Conditions
Dyson’s money back guarantee applies to products purchased on Dyson’s UAE website at www.dyson.ae.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by visiting the Dyson Store located in The Dubai mall, Level 2, P7 Fashion Parking, Downtown, Dubai within 14 days of receiving your order.
Or visit us directly in the Dyson Store and our helpful staff would be able to assist you.
You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we will not be able to accept the return.
2 year guarantee
We don’t stop caring about your machines once they’re yours. We offer a warranty on parts and labour for two years on cordless vacuum cleaners, hair dryers, hair stylers and air purifiers.
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